Hello i bought your TK series s9fe keybord case like 5 month ago.But the keybord doesn’t match with the tablet nowadays. I try everything. But it doesn’t work. I don’t know what should I do. Please give me the instructions for this situation.

Question from Yaren*** of Turkey: Hello i bought your TK series s9fe keybord case like 5 month ago.But the keybord doesn’t match with the tablet nowadays. I try everything. But it doesn’t work. I don’t know what should I do. Please give me the instructions for this situation.

Answer:
It sounds like you’ve already tried some basic troubleshooting steps, but here are a few additional things you can try to get your wireless keyboard to connect to your iPad or iPhone:

1. Make sure your keyboard is in pairing mode:
Make sure your keyboard is in pairing mode. This usually requires holding down a specific button (usually the power button or a dedicated pairing button) until the Bluetooth light starts blinking rapidly. See your keyboard’s manual for specific instructions.

2. Check your Bluetooth settings:
On your iPad or iPhone, go to Settings > Bluetooth and make sure Bluetooth is turned on.
Look for your keyboard in the list of available devices. If it appears, tap it to connect.

3. Forget and re-pair your device:
If the keyboard has been paired with your device before, go to Settings > Bluetooth, tap the “i” icon next to the keyboard, and select Forget this device.
Then, try pairing the keyboard again as if it were a new device.

4. Check your keyboard’s batteries:
Make sure your keyboard has enough battery power. Low batteries can sometimes cause connection issues.

5. Reset your network settings:
On your iPad or iPhone, go to Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth connections. After resetting, try pairing your keyboard again.

6. Update iOS:
Make sure your iPad or iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates.

7. Try another device:
Try pairing your keyboard with another Bluetooth-enabled device (such as another iPad, iPhone, or even a computer) to see if the problem is specific to your device or the keyboard itself.

8. Hard reset the keyboard: (Please let us know your keyboard series and model)
Some keyboards have a reset button or a specific key combination that resets them to factory settings. Refer to your keyboard manual for instructions on how to do this.

9. Contact support:
If none of the above steps work, there may be a hardware issue with your keyboard. Please contact seller support for further assistance, or consider a replacement if the keyboard is still under warranty.

Hopefully, one of these steps will help you connect your keyboard to your iPad or iPhone.